To address the importance of Customer Service and to provide employees with the skills and knowledge to deliver a high level of customer service.
What is Customer Service?
Why is Customer Service in important?
Viewing Customer Service from the Customer perspective and Company perspective
How to deliver excellent Customer Service
How to deal with Customer queries and complaints
Benefits of Customer Service
Benefits of Attending:
Improved Sales – new and existing customers
Decrease in Complaints and loss of business
Engaged Employees – increased motivation
Duration: 3 hours