CUSTOMER SERVICES

Program Objectives:

To address the importance of Customer Service and to provide employees with the skills and knowledge to deliver a high level of customer service.

Content:

What is Customer Service?

Why is Customer Service in important?

Viewing Customer Service from the Customer perspective and Company perspective

How to deliver excellent Customer Service

Telephone Techniques

How to deal with Customer queries and complaints

Benefits of Customer Service

 

Benefits of Attending:

Improved Sales – new and existing customers

Decrease in Complaints and loss of business

Engaged Employees – increased motivation

Duration: 3 hours